Privacy Policy
Last updated: June 2026
Prestige Plumbing LLC (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website and customers who contact us for plumbing services. This Privacy Policy describes what information we collect, how we use it, and your rights regarding that information.
By using our website or submitting a service request, you agree to the practices described in this policy.
1. Definitions
For the purposes of this Privacy Policy:
- Company refers to Prestige Plumbing LLC, 20958 Old Biloxi Rd, Vancleave, MS 39565.
- Personal Data means any information that relates to an identified or identifiable individual.
- Service refers to our website at prestigeplumbingllcms.com and the plumbing services we provide.
- You means the individual accessing or using our Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
- SMS / Text Message refers to Short Message Service communications sent to your mobile phone number as part of our A2P 10DLC messaging program.
2. Information We Collect
We collect personal information you voluntarily provide when you contact us, fill out a service request form, or otherwise communicate with us. This may include:
- Name — your first and last name
- Phone number — your primary contact number
- Email address — for correspondence and follow-up
- Service address — the address where plumbing service is requested
- Photos — images of plumbing issues or project details that you voluntarily submit through our contact or service request form
- Service request details — a description of the plumbing issue or project you need assistance with
- SMS consent — your opt-in agreement to receive text messages from us
We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, pages visited, and referring URL. This information is used only for website analytics and security purposes and is not linked to your personal identity.
3. How We Use Your Information
We use the information you provide for the following purposes:
- To provide and maintain our Service
- To respond to your service request or inquiry
- To schedule plumbing service appointments
- To communicate with you about the status of your service request
- To provide estimates for requested plumbing work
- To send SMS messages you have consented to receive
- To follow up after service has been completed
- To improve our website and customer communication processes
- To analyze usage trends and improve our Service
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. SMS Consent and Text Messaging
If you provide your phone number and consent to receive text messages through our service request form, we may send you SMS messages related to your service request, appointment confirmations, or follow-up communications.
By submitting our contact or service request form, you agree to receive SMS messages and/or calls from Prestige Plumbing LLC at the phone number provided. Message and data rates may apply. Message frequency varies based on your service request and communication preferences.
Opt-out: Reply STOP to any SMS message to unsubscribe at any time. After opting out, you will receive one final confirmation message and no further SMS messages will be sent.
Help: Reply HELP to any SMS message or contact us at (228) 327-6151 for assistance.
Consent to receive SMS messages is not required as a condition of receiving plumbing services or obtaining a free estimate. Mobile carriers are not liable for delayed or undelivered messages.
We do not share your phone number or SMS consent with third parties for marketing purposes.
5. Contact Information Sharing
Your contact information — including name, phone number, email address, and service address — is used solely to communicate with you regarding your plumbing service request. We do not share this information with other businesses or individuals for purposes unrelated to fulfilling your service request.
In limited circumstances, we may share your information with trusted service partners or subcontractors who assist us in providing plumbing services, only to the extent necessary to fulfill your request. These parties are required to protect your information and may not use it for any other purpose.
6. Third-Party Services
We may use third-party tools and platforms to help manage customer communications and service requests. Form submissions from our website may be transmitted to a customer relationship management (CRM) system or email platform to help us track and respond to inquiries efficiently.
Our website may also use third-party analytics services (such as Google Analytics) to help us understand how visitors use our site. These services may collect anonymous usage data through cookies or similar technologies. We do not control the privacy practices of third-party services and encourage you to review their privacy policies.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including responding to your service request, maintaining records of completed work, and complying with any applicable legal or business requirements.
If you would like your personal information removed from our records, please contact us using the information below and we will make reasonable efforts to honor your request.
8. Data Security
We take reasonable steps to protect the personal information you share with us from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot guarantee absolute security of information transmitted through our website.
9. Legal Disclosure
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
10. Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we update the policy, we will revise the “Last updated” date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or the personal information we hold, please contact us:
Prestige Plumbing LLC
20958 Old Biloxi Rd, Vancleave, MS 39565